25 rules across 6 compliance categories
Exchanger Policies
Operate clean. Protect clients. Keep your role.
This is RetroXchange's exchanger ToS. It is strict by design: 25 enforceable rules focused on account security, fair dealing, anti-scam control, and platform trust.
Showing all 25 rules
Security & Fraud Control Critical
Scam risk, wallet custody, and anti-automation protections are enforced with zero tolerance.
Scam Involvement Triggers Funds Hold
Hold, then permanent lock if confirmedIf scam activity or attempts are detected, wallet funds may be held during investigation and permanently locked if violations are confirmed.
Wallet Credential Loss Is Final
Permanent loss riskIf you lose wallet password, recovery key, or restore key, funds may be permanently unrecoverable. RetroXchange cannot restore them.
Account Responsibility Is Absolute
Liability stays with account ownerYou are fully responsible for all actions performed through your account, including security failures and misuse.
Autoclaimers Are Prohibited
Penalty up to removal + 50% voidAny auto-claim tool, macro, or automation used to claim tickets is forbidden and may trigger severe penalties.
Bot Flow Cannot Be Bypassed
Removal + permanent funds lockAll ticket exchanges must follow official bot instructions. Bypassing or attempting to bypass the flow is a major violation.
Conduct, DMs & Promotions Critical
Exchangers must stay neutral, professional, and ticket-only for service communication.
No DM Advertisement or Service Solicitation
Immediate removal + permanent lock riskDM advertising is strictly prohibited. Do not answer client DMs with service offers, links, or promotions of any kind.
Do Not Continue Deals in DMs
Up to 100% confiscationIf users DM you for deals, direct them to open a server ticket. Any further deal discussion in DM is a violation.
No Exchange or Middleman Promotion Anywhere
Removal + 50-100% confiscationNever promote exchanges, middlemen, services, or referral links inside or outside server channels, even if asked.
Profile-Based Promotion Is Also Forbidden
Immediate enforcement actionPromotion in username, bio, custom status, or any personal profile field is treated as direct advertising and punished accordingly.
Confidentiality Critical
Internal server policy, staff material, and case evidence must remain private.
No Internal Policy or Fee Leaks
Up to removal + 30% voidLeaking internal policies, fee structures, or restricted operating details is prohibited and may carry severe penalties.
Confidential Material Must Stay Internal
Removal without funds possibleDo not disclose internal messages, screenshots, reports, transcripts, or staff discussions. Penalties depend on severity.
Owner-Only Approval for External Middleman
Unauthorized approval is invalidExternal middlemen are allowed only at owner discretion when requested by client. Funds stay locked until completion and client confirmation.
Operations & Deal Quality Standard
Daily operating rules that keep exchanges traceable, fair, and auditable.
Use English Only in Tickets
Removal risk on repeated breachAll ticket communication must be in English so moderation and dispute review remain clear and enforceable.
Gift Card Deals Must Be Recorded End-to-End
Dispute loss risk without recordingStart recording before claiming a gift-card ticket and stop only after deal completion. Missing evidence during disputes may forfeit funds.
Client ToS Must Be Fair
Admin override + removal riskYour deal ToS must be fair to both parties. Admin+ may overrule unfair terms and enforce disciplinary action.
Treat Clients and Staff Respectfully
Penalty up to 50-100% possibleDisrespectful behavior can cause removal and heavy penalties. If others are abusive, report to admins instead of retaliating.
Fees Are Fixed Unless Authorized
Unauthorized pricing is violationYou may not alter fees or offer side rates unless explicitly approved by an admin or higher authority.
Recovery Reviews May Require Extra Proof
Recovery may be deniedRecovery can take up to one week in some cases, and additional verification may be required. Refusal can result in denial.
Authority & Terms Governance Important
Administrative and owner decisions are binding in policy, dispute, and safety matters.
Owner Decision Is Final
Binding final decisionIn disputes or edge cases, the owner has supreme final authority over outcome and enforcement.
Owners May Override Rules
Immediate policy precedenceOwners may override rules at any time where risk, fairness, or platform safety requires it.
Terms Can Change Without Notice
24h implied acceptance windowContinued use for more than 24 hours after updates is considered acceptance. If you disagree, you may retire from the role.
Key Loss After Updates Remains Your Risk
Permanent unrecoverable lossTerms may update without notice, and wallet key custody remains your responsibility. Lost valid keys can permanently lock access to funds.
Activity, Removal & Recovery Important
Role activity and wallet recovery compliance requirements after removal.
Inactivity Can Trigger Removal
Removed after 7 days inactivityNo exchange activity for 7 consecutive days may result in removal without warning. Owners may remove users at discretion.
35-Day Post-Removal Claim Window
Unclaimed funds may be forfeitedIf removed for inactivity, you have 35 days to claim eligible funds, otherwise they may be retained by the server.
Latest Restore Key Is Mandatory for Fund Claim
No valid key = no recoveryTo reclaim funds, provide the current valid recovery/restore key. Keys rotate after security actions; save the new key immediately because old keys become invalid.
Enforcement Notice
Violations may result in role removal, locked balances, confiscation penalties, or permanent ban depending on severity.
Fairness Commitment
If you follow policy in good faith, keep clear ticket records, and stay transparent, your role standing remains protected.