Official Guide
Internal standard for every active exchanger.
Exchanger's Guide
Official operating playbook for RetroXchange exchangers
Follow this guide to run clean, fast, and compliant exchanges. It covers required prep, live workflow, security deposit logic, and the active command set.
Important: Required Reading
Before handling exchanges, read and understand our policy framework. Read Exchanger Policies & Terms
Basic Rules
Core behavior standards
No DMing Clients
Keep exchange communication inside ticket channels for full traceability.
No Promotion
Direct or indirect promotion of outside services is not allowed.
No Advertising
Do not place exchange ads in profile, bio, status, or in-ticket messages.
Valid ToS Required
Your ToS must be clear and workable. Admin decisions can override unsafe terms.
Follow Bot Flow
Always follow bot instructions during every stage of a deal.
Security Deposit System
How collateral works in claim eligibility
Advanced Exchange System
Exchangers use a Litecoin wallet as security collateral. You can deposit and withdraw as needed, but you must hold enough value to cover tickets you want to claim.
Example Scenario
For a PayPal to crypto ticket worth €100, your bot wallet must hold at least €100 worth of Litecoin collateral.
Complete Flow
End-to-end exchanger process
Take Ping Roles
Pick only the exchange-role pings you can actively handle.
Set Terms Before Claims
Configure your terms with /setup tos before claiming deals.
Fund Collateral Wallet
Deposit enough LTC collateral for the ticket amounts you plan to claim.
Claim Ticket
After claim, client reviews your terms and can accept or decline.
Share Payment Details
If terms are accepted, provide the required receiving payment details.
Wait for Client Confirmation
Client confirms payment by pressing the ticket confirmation action.
Send Client Payout
Send payout using the correct route for that deal type and asset.
Complete and Close
Finish payout action so ticket can close and service review can proceed.
Disagreement Handling
If client declines your ToS
What happens next
- Ticket is reopened by system flow.
- You are removed from the ticket for that round.
- Another eligible exchanger can claim it.
Payout route options
- External wallet payout for supported crypto routes.
- Internal wallet payout where flow supports LTC balance settlement.
- Choose only the payout action that matches deal type.
Bot Commands
Commands currently available
/addyGet your assigned Litecoin deposit address.
/balanceCheck wallet balance and recent on-chain activity.
/withdrawWithdraw LTC from your wallet to an external address.
/setup tosSave the ToS text used when clients review your terms.
/addnoteStore reusable text snippets such as payment instructions.
/getnoteRetrieve a saved note by keyword (with keyword suggestions).
/notifySend a user attention DM with a channel link from server context.
/removetosDelete your configured ToS text for a selected payment method.
/deletenoteDelete a saved note by keyword.
/changepasswordChange your wallet password using your current credentials.
/getrecoverykeyView your current wallet recovery key after verification.
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